KVKK – Privacy Policy

At Vnum Teknoloji, we attach great importance to the security of our players’ personal data. This Privacy Policy explains which data we process, for what purposes, and what your rights are, in our capacity as data controller under the Turkish Personal Data Protection Law No. 6698 ("KVKK").

1. Data Controller

Your personal data is processed by Vnum Teknoloji (Regale Online) in its capacity as data controller within the framework of this Policy.

This Policy applies jointly to our website and to the Regale Online mobile app (Android and iOS) distributed via Google Play and the App Store.

2. Personal Data Processed

• Identity & Contact: Username, email address.
• Account Data: Password (stored encrypted/hashed), character information, in-game progress.
• In-Game Messages: In-game chat and private messages between players (whispers); used solely for the operation of the game, security and the investigation of complaints.
• Purchase History: Records of items purchased from the Item Shop and of EP/EM balance transactions.
• Transaction Security: IP address, login/session records, log data.
• Payment Data: Transaction references generated by the payment provider for purchases. Card details are not stored by us; payments are processed through licensed payment institutions.

The mobile app does not collect any data other than the above: location, contacts, photos, microphone, camera, calendar, device ID or advertising ID are not used; the app contains no advertising and no third-party analytics/tracking tools. The app stores game files and game settings only on your device. All data transfer between the app and our servers takes place over an encrypted connection.

3. Purposes of Processing

• Creating accounts, verifying identity and providing the game service.
• Security, detecting cheating/abuse and maintaining a fair gaming environment.
• Responding to support requests and resolving technical issues.
• Carrying out purchase transactions and crediting EP/EM balances.
• Fulfilling legal obligations.

4. Legal Basis

Your data is processed on the legal grounds of the establishment and performance of a contract, compliance with a legal obligation, legitimate interest and, where necessary, your explicit consent (Article 5 of the KVKK).

5. Data Transfers

Your personal data may be shared with payment institutions, hosting providers and legally authorised public authorities, only to the extent strictly necessary to provide the service. Your data is never sold to third parties for marketing purposes.

6. Retention Period

Your data is retained for as long as your account is active and for the periods prescribed by the relevant legislation. If you close your account, your data is deleted or anonymised, subject to any statutory retention obligations.

7. Deletion of Your Account and Data

You can request the deletion of your account and all data linked to it (characters, inventory, items in the storage and shop storage, EP/EM balance, in-game messages) at any time at regale.com.tr/hesap-sil.php or in the mobile app under Settings > Delete Account. As soon as the request is confirmed, the account is blocked from logging in to the game; the account and data are permanently deleted within 30 days at the latest. Deleted accounts and balances cannot be restored. Payment records that must be retained by law are kept for the period prescribed by the relevant legislation.

8. Children’s Privacy

Regale Online is intended for players aged 18 and over; we do not knowingly collect personal data from anyone under the age of 18.

9. Your Rights Under the KVKK

Pursuant to Article 11 of the KVKK, you have the right to learn whether your data is being processed, to request information, to request its correction or deletion, to object to processing and to claim compensation for damages.